Refunds/ Exchange/ Returns Policy
Our designs are all printed on demand so for this reason, we cannot offer returns for involves material products.
The quality was clearly stated in the product specs.
Order cancellations or changing are allowed while an order within 24 hours. Once an order has passed 24 hours. We can't do cancel or change.
Please measure your size before choosing a size. Our sizes may not match exactly with other popular brands.
Please make sure you pick the right size and color because our manufacturer will only exchange items if they are defective or damaged!
Wrong Product Shipped
If we ship the wrong product to you, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.
Damaged / Defective product
Please send us a photo showing how the product Damaged or Defective.
Package Returned To Sender – Wrong Address
Orders that will be tagged as returned to sender due to the wrong address will be destroyed by the courier or charge LOOKKUN for custom tax duties and another shipping fee once we confirm to ship it back to our production facility. Therefore, LOOKKUN will only shoulder 50% of the total amount of the product cost as a refund credit back to your account.
Lost Order – Wrong Address
LOOKKUN will not refund nor assume liability for orders that are lost due to incorrect Shipping Address.
Sizing Issues for Shoes
In the rare event that a customer is unhappy with the fit of their shoe, LOOKKUN will process a exchange for you. Customer will pay for Shipping fee.
Refunds will not be issued for sizing disputes, only exchanges are allowed.
In order for a exchange to be processed, Customer must provide the following information: reason the shoe didn’t fit (i.e. too small, too big, too narrow), the new size requested by the customer, customer name, and order number,
Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange